Marshall Field: Those who enter...

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Marshall Field: Those who enter...

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Those who enter to buy, support me. Those who come to flatter, please me. Those who complain, teach me how I may please others so that more will come. Only those hurt me who are displeased but do not complain.

Source: In Quotable Business, ed. Louis E. Boone, 1992.
-- Marshall Field, (Aug 18 1834-1906), US merchant; He opened Chicago's Marshall Field Dept. Store, 1881 where he introduced the first in-store restaurant.

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