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FRANK's Components of Creativity
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When you stop talking, you've lost your customer. When you turn your back, you've lost her.
Source: To conference of sales personnel, quoted by Kennedy Fraser As Gorgeous As It Gets in New Yorker, 15 Sep 1986.-- Est?e Lauder, (Jul 1 1910-2004), US cosmetics executive; She introduced her first line of Est?e Lauder cosmetic products to retail stores in 1946; CEO, 1946-82; chairman of board, 1982--.
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