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FRANK's Components of Creativity
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Source: In The Ultimate Success Quotations Library, 1997.-- Tom Peters, (Nov 7 1942-____), US consultant, author; He wrote In Search of Excellence, 1982 and Liberation Management: Necessary Disorganization for the Nanosecond Nineties, 1992.
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