Philip Crosby: Being convinced one...

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Philip Crosby: Being convinced one...

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Being convinced one knows the whole story is the surest way to fail.

Source: Reflections on Quality
-- Philip Crosby, (Jun 18 1926-2001), US business philosopher; He published fourteen books, including Quality Is Free which has been credited with beginning the quality revolution in the U.S. and Europe.

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Harrisonburg, VA