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FRANK's Components of Creativity
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The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
Source: In The Ultimate Success Quotations Library, 1997.-- Thomas J Watson, Sr, (Feb 17 1874-1956), US business executive; He was the innovative chairman and CEO of IBM who brought the company into the computer era.
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