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FRANK's Components of Creativity
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If asked when you can deliver something, ask for time to think. Build in a margin of safety. Name a date. Then deliver it earlier than you promised. You'll be very valuable wherever you are.
Source: In Readers' Digest, Mar 1990.-- Robert Townsend, (Jan 0 0-0), US business executive; He was chairman of Avis Rent-a-Car
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