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Robert Townsend
Top management is...
Top management is supposed to be a tree full of owls hooting when management heads into the wrong part of the forest....
One of the...
One of the most important tasks of a manager is to eliminate his people's excuses for...
If you shoot...
If you shoot for the stars and hit the moon, it's OK. But you've got to shoot for something. A lot of people don't...
Excellence and size...
Excellence and size are fundamentally incompatible.
Source: In Quotable Business,...
Consultants are people...
Consultants are people who borrow your watch and tell you what time it is, and then walk off with the...
A good leader...
A good leader needs to have a compass in his head and a bar of steel in his heart.
A good manager...
A good manager doesn't try to eliminate conflict; he tries to keep it from wasting the energies of his people. If...
If asked when...
If asked when you can deliver something, ask for time to think. Build in a margin of safety. Name a date. Then deliver...
Don't hire a...
Don't hire a master to paint you a masterpiece and then assign a roomful of schoolboy artists to look over his...
Deals aren't usually...
Deals aren't usually blown by principals; they're blown by lawyers and accountants trying to prove how valuable they...
Getting there isn't...
Getting there isn't half the fun -- it's all the fun.
Source: In Webster's...
Is what I'm...
Is what I'm doing or about to do getting us closer to our objective?
Source: In
If you have...
If you have to have a policy manual, publish 'The Ten Commandments'.
Source:...
Managers must have...
Managers must have the discipline not to keep pulling up the flowers to see if their roots are...
Many ideas are...
Many ideas are good for a limited time -- not forever.
Source: In
Most people in...
Most people in big companies are administered, not led. They are treated as personnel, not...
All organizations are...
All organizations are at least 50 percent waste -- waste people, waste effort, waste space, and waste...
Make every decision...
Make every decision as if you owned the whole company.
Source: In Quotable...
Most computer technicians...
Most computer technicians are complicators, not simplifiers. They're trying to make it look tough. Not easy. They're...
True leadership must...
True leadership must be for the benefit of the followers not the enrichment of the...