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For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
Source: In The Ultimate Success Quotations Library, 1997.
-- Kenneth Blanchard, (Jan 0 1939-____), US writer, lecturer, success author; His One-Minute Manager (with Spencer Johnson, 1982) inaugurated a series of best-selling books and seminars promoting managerial effectiveness through the mastery of a few quickly acquired skills