The highest art of professional management requires the literal ability to 'smell' a 'real fact' from all others.

Leadership is practiced not so much in words as in attitude and in actions.

Management manages by making decisions and by seeing that those decisions are implemented.

It is an immutable law in business that words are words, explanations are explanations, promises are promises but only performance is reality.

When I come upon a man who has a gleaming, empty, clear desktop, I am dealing with a fellow who is so far removed from the realities of his business that someone else is running it for him.